Does my device need to be NFC-enabled to pair the CGM sensor?
Yes! It is essential that your phone is NFC enabled. If not, you will not be able to pair the Continuous Glucose Monitor (CGM sensor) with your phone.
How long does the sensor last? Is it reusable?
Each sensor lasts for 14 days. And no, they’re not reusable. Each sensor can be used only once, for a 14-day stint, after which you may replace it with a fresh one.
Is there a needle in the sensor? Does a needle stay in my skin?
Yes, and no. The Continuous Glucose Monitor (CGM sensor) comes with a hollow needle that is used to make a tiny incision in your skin (it doesn’t hurt more than an ant bite!), after which a thread-like filament is safely placed and remains under your skin for the period you have the sensor on.
Does it hurt while putting on the sensor
Not more than an ant bite. It's normal to feel some sensation during the first day or so, as you are getting used to the sensor.
If you feel pain or discomfort, contact the Ultrahuman team through our in-app chat service. We can help you decide if you need to remove the sensor altogether and re-apply a fresh one.
Can I take the sensor off every night?
Nope! Once applied, the sensor should not be taken off for the 14-day period unless you experience any pain or discomfort.
Can I wear my sensor while bathing, swimming, or surfing?
Yes, yes and yes! Your glucose sensor is water-resistant for up to 30 minutes and in depths up to 1 meter (3 feet). So you can shower, swim, and surf while wearing your sensor.
Can the sensor hold up against all skin types?
Yes, the sensor is compatible with all skin types. The patch used to cover the sensor is water/sweat resistant. So, the sensor stays intact. Therefore it is recommended to have a patch on at all times.
Once the sensor is removed, does it bleed?
No. The Ultrahuman M1 measures your glucose levels through the interstitial fluid. There is generally no bleeding while removing the sensor.
Do I get access to the Ultrahuman Premium subscription along with my Ultrahuman M1 subscription?
Yes. Your Ultrahuman M1 subscription comes bundled with the Ultrahuman Premium subscription—which gives you access to 1000+ hours of fitness and recovery masterclasses.
What is ‘Delivery on Demand?’
By default, we ship the CGMs in the following batches:
6 CGMs shipped together at the time of purchase.
12 CGMs shipped together at the time of purchase.
Batch 1: 6 CGMs shipped together at the time of purchase
Batch 2: 10 CGMs shipped together on the 3rd month
Batch 3: 10 CGMs shipped together on the 5th month
However, if you prefer a different cadence, we’re happy to arrange it for you.
How can I make changes to my subscription plan?
If I subscribe, when will I get my next order?
Your order will be processed as soon as we receive a payment confirmation from your account. Since this is a monthly subscription, we should be able to ship you the order every 30 days. Delivery timelines are usually anywhere between 2-5 days.
Ultrahuman's products and services are intended to provide general information for users to improve their metabolic fitness and general wellness. The products and services are not intended for disease management, treatment, or prevention, and should not be relied upon for any diagnostic or treatment decision. We do not intend to substitute professional medical opinion on the treatment, diagnosis, prevention or alleviation of diabetes or any other disease or disability. Always consult with a doctor or qualified healthcare professional about any health condition and/or concerns, that you may have. Please do not disregard/delay seeking professional medical advice or treatment because of information read on or accessed through our products and services.
Please work with your healthcare professional during the use of the third-party continuous glucose monitoring device (CGM) if you have sensitive skin or a skin condition or have suffered a skin injury due to the use of the CGM. In case of any skin rashes, irritation, allergies or injuries as a result of use of the CGM and/or adhesive patch, please inform us and/or your healthcare professional without delay.