“Non-Personal Information” refers to any non-personal information collected from users pursuant to their use of the Services, including but not limited to the browser name, the type of computer and technical information about users means of connection to the Services such as the operating system, the internet service providers utilized and other similar information.
“Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, when users register, conclude a transaction, respond to a survey, fill out a form, and anything else in connection with the Services.
“Sensitive Personal Data or Information” or “SPDI” includes inter alia information relating to the following:
- financial information such as bank account or credit card or debit card or other payment instrument details;
- physical and mental health condition;
- medical history;
- any detail relating to the above sub-clauses or any other sensitive personal data or information as provided to us by you while accessing or using the Services; and
- any of the information received under above sub-clauses by us under lawful contract or otherwise.
“Personal Information”, “Non-Personal Information” and “Sensitive Personal Data Information”/“SPDI” shall collectively be called as the “Information”.
“Third-Party” refers to any person or entity other than you or us.
II. INFORMATION THAT WE COLLECT:
For the purpose of creation of a user account (“User Account”) to use the Services, users may be required to disclose certain Personal Information including but not limited to name, e-mails, gender, date of birth, place of residence, address, personal contact details, and personal lifestyle. The type of Personal Information collected from a user may vary based on the interaction with the Site and preferred use of the Services. If you use the Services, we may collect information such as including your usage information, device information, standard log files, transaction information if you pay for a subscription, also from third-party app stores used to install the Site or purchase subscription, and any information collected by cookies. We may also collect certain Personal Information that our users provide such as inter alia e-mail addresses of users who communicate with us via e- mail and their locations including the IP addresses. Since you may also register for a User Account using your existing Apple or Google account, social media account (such as Facebook, Instagram, etc, as applicable), and such log-in credentials (your “Third-Party Site Accounts”), we may collect and you represent that you are entitled to disclose your Third-Party Site Account login information such as your name and other account information to us and/or grant us access to your Third-Party Site Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Site Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by the applicable Third-Party Site Account service provider.
If you access the features of the Site, we may still gather and store certain Non-Personal Information about your visit. This information does not identify you personally and cannot be linked back to you unless you decide to identify yourself. We may collect the following Non-personal Information: IP address, the type of browser and operating system used to access our Site, the date and time you accessed our Site and if you were linked to our Site from another website, the address of that website as well as additional information related to your visit may be collected.
If users choose to have the Site integrate with Apple HealthKit, the Site will have access only to the health data types users opt-in to access such as rate of heartbeat, calories burnt, etc. The data read from the Apple HealthKit is used solely for visualizing your data within the App to measure and improve the efficacy of meditation, workouts, and related services offered via our Services. It is not collected or disclosed outside of your local installation of the App. It is exclusively stored on user’s device within the App. Ultrahuman will not use any information gained through your use of the Apple HealthKit framework for advertising or similar services, or sell it to advertising platforms, data brokers, or information resellers.
III. PURPOSE OF COLLECTION:
We collect and use the Information to deliver the Services, to identify and troubleshoot problems with the Services, and to improve the Services. We make all efforts to ensure that we collect only such Information that we believe to be relevant in order to support and facilitate provision of Services, including but not limited to:
- Process and respond to user’s queries;
- Understand the users’ requirements;
- Diagnose technical glitches;
- Provide users with customer support;
- Process transactions and fulfill orders;
- Allow users to access or participate in interactive features offered through the Services and send you related information, including confirmations and reminders;
- In any other way that the Ultrahuman specifies at the time of seeking information from the users;
- For processing of statistics for advertising, affiliate marketing, analytics;
- We may periodically send promotional emails about our new products and services, special offers or other information which we think you may find interesting using the email address which you have provided. You may choose to opt out of promotions via the "Unsubscribe" link in every promotional communication.
- To investigate fraud or abuse;
- To comply with the law;
- For any other purpose with the user’s consent.
We are not in the business of selling Information to Third-Parties for the above purposes. In order to provide Services or in relation to any of the above-named purposes, if we are required to share any Information with Third-Parties, such will be on a strictly no-name aggregate basis.
IV. PRINCIPLES OF PROCESSING:
We will not process Information in a way that is incompatible with the purpose for which it has been collected or subsequently authorized by you or collect any Information that is not needed for the mentioned purposes. To the extent necessary for those purposes, we take all reasonable steps to ensure that Information is reliable for its intended use, accurate, complete, and current. We also undertake to collect only such amounts and types of Information that is strictly needed for the mentioned purposes.
We may disclose Information when we respond to valid legal processes. In the event we are required to respond to subpoenas, court orders or other legal process, your Information may be disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you. We may also disclose Information when reasonably necessary to preserve our legal rights.
Any Personal Information (including your SPDI) you share in any online community area or online discussion is by design open to other users of the Services. You should think carefully before posting any Personal Information (including your SPDI) in any public forum. What you post can be seen, disclosed to, or collected by Third-Parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. If you mistakenly post Personal Information (including your SPDI) in our community areas and would like it removed, you can send us an email as listed below to request that we remove it.
VI. HOW WE PROTECT INFORMATION:
We maintain appropriate administrative, technical, and physical safeguards to protect Information collected by us from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. We implement appropriate physical, electronic and managerial procedures to safeguard and help prevent unauthorized access and for the purposes of maintaining information security. For when we collect debit card, credit card or other sensitive payment details, we will ensure compliance with the payment card industry standard (PCI standard) and also use SSL secured communication channels, encryption, passwords and physical security measures in order to protect the Personal Information (including SPDI) of users.
VII. ACCESS TO THIRD-PARTY:
However, we may use certain standard advertising tools on our marketing sites which, provided you have allowed it in your cookie preferences, may send Information to the tool providers, such as Google. For when we do that, you can use the privacy setting and cookie preferences to opt-out of the use of these advertising tools. We may also offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing communications by following the unsubscribe instructions included in these communications or by contacting us. However, you will continue to receive essential service and transactional communications including by way of emails and SMS. By using the Services, you consent to receive promotional and other push notifications to your mobile device, which you can deactivate at any time by changing the notification settings on your mobile device.
We may engage Third-Party processors to perform particular operations with your Information for us. Such Third-Party processors are companies that help us operate the Services, support our communication with you or perform other Services-related activities. They may process certain Information on our behalf to accomplish the goals related to the Service functions and associated activities. Third-Party processors act only in accordance with our instructions and process only such amount of Information as we instruct them to process. We remain fully liable for any acts or omissions of our Third-Party processors and undertake to execute formal data processing agreements with them to the extent required by applicable law.
VIII. DATA RETENTION:
We will only retain your Information for as long as necessary to fulfil the purposes described above. We may also retain your Information, if necessary, for our legitimate business interests, such as fraud prevention or to maintain the security of our users. If you have elected to receive marketing communications from us, we will retain Information about your marketing preferences for a reasonable period of time, which will be calculated based on the date you last expressed interest in our content, products, or Services.
We will take reasonable steps to accurately record the Information that you provide to us including any subsequent updates. You can review, update and amend the Information that we maintain about you, and you may request we delete Information about you that is inaccurate, incomplete or irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirement.
IX. YOUR RIGHTS:
We follow our users’ instructions about Information we hold for that user. You may access your Information collected by us, request reasons for collection, correct your Information, request deletion of your Information, request restricted processing of your Information, the category of entities with whom we have shared it and the reason for any disclosure, request a portable copy of the Information you have provided, object to processing of your Information, such as for direct marketing, and where we obtain your consent, you may withdraw such consent at any time.
You also have the right to file a complaint with the supervisory authority in the EEA and in the UK you can file a complaint with the Information Commissioner’s Office. If you are an EEA or a UK resident, you may also write to our Data Protection Officer at the below address:
Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
0330 223 2246
Further, please find below the details of our EEA and UK representative.
Unit 3D, North Point House
North Point Business Park
New Mallow Road
|Ametros Group Ltd |
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
England, HR2 6JT
0330 223 2246
If you are a California resident, you may also request Information that we may have collected about you in the previous twelve months, the reason we collected it, the category of entities with whom we have shared it and the reason for any disclosure, by writing to us. You can exercise these rights by raising a request to us at email@example.com.
X. DATA STORAGE:
Ultrahuman is an India registered entity, and Information we collect is governed by Indian laws. Please be advised that Indian law and laws of other countries may not offer the same protections as the law of your jurisdiction.
In addition, you agree that Information collected may be stored and processed in India, or in any other country in which Ultrahuman or its affiliates, subsidiaries or agents rents servers, maintain facilities, and by using the Services, you consent to any such transfer of Information outside of your country.
We shall take complete measures to safeguard you and our Services from unauthorized access, alteration, disclosure, or destruction of Information we hold, including:
- Use of encryption to keep your Information private while in transit;
- Timely review of our Information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems.
XIV. ASSIGNMENT AND TRANSFER:
XV. LAW AND PROTECTION:
XVI. MODIFICATIONS TO THIS POLICY:
VIII. CONTACT US:
Ultrahuman Healthcare Private Limited is located at 1st Floor, Gopalakrishna Complex #45/3, Residency Road Bangalore 560025, Karnataka, India.