Ultrahuman M1 Live (NFC Required)

Does my device need to be NFC-enabled to pair the CGM sensor?

Yes! It is essential that your phone is NFC enabled. If not, you will not be able to pair the Continuous Glucose Monitor (CGM sensor) with your phone.

How long does the sensor last? Is it reusable?

Each sensor lasts for 14 days. And no, they’re not reusable. Each sensor can be used only once, for a 14-day stint, after which you may replace it with a fresh one.

Is there a needle in the sensor? Does a needle stay in my skin?

Yes, and no. The Continuous Glucose Monitor (CGM sensor) comes with a hollow needle that is used to make a tiny incision in your skin (it doesn’t hurt more than an ant bite!), after which a thread-like filament is safely placed and remains under your skin for the period you have the sensor on.

Does it hurt while putting on the sensor

Not more than an ant bite. It's normal to feel some sensation during the first day or so, as you are getting used to the sensor.
If you feel pain or discomfort, contact the Ultrahuman team through our in-app chat service. We can help you decide if you need to remove the sensor altogether and re-apply a fresh one.

Can I take the sensor off every night?

Nope! Once applied, the sensor should not be taken off for the 14-day period unless you experience any pain or discomfort.

Can I wear my sensor while bathing, swimming, or surfing?

Yes, yes and yes! Your glucose sensor is water-resistant for up to 30 minutes and in depths up to 1 meter (3 feet). So you can shower, swim, and surf while wearing your sensor.

Can the sensor hold up against all skin types?

Yes, the sensor is compatible with all skin types. The patch used to cover the sensor is water/sweat resistant. So, the sensor stays intact. Therefore it is recommended to have a patch on at all times.

Once the sensor is removed, does it bleed?

No. The Ultrahuman M1 measures your glucose levels through the interstitial fluid. There is generally no bleeding while removing the sensor.

Do I get access to the Ultrahuman Premium subscription along with my M1 Live Recurring Subscription?

Yes. Your Ultrahuman M1 Live Recurring Subscription comes bundled with the Ultrahuman Premium subscription—which gives you access to 1000+ hours of fitness and recovery masterclasses.

Do I receive all my sensors at once?

By default, we ship the CGMs in the following batches:

1 Month Plan
2 CGMs shipped together at the time of purchase.

3 Month Plan
6 CGMs shipped together at the time of purchase.

6 Month Plan
Batch 1: 8 CGMs shipped together at the time of purchase.
Batch 2: 5 CGMs shipped together on the 4th month.

1 Year Plan
Batch 1: 8 CGMs shipped together at the time of purchase
Batch 2: 6 CGMs shipped on the 3rd month.
Batch 3: 6 CGMs shipped on the 6th month.
Batch 3: 6 CGMs shipped on the 9th month.

However, if you prefer a different cadence, we’re happy to arrange it for you.

How can I make changes to my recurring subscription plan?

It’s easy. If you’re looking to skip/delay, or pause your subscription, use this link to manage it. If you’re looking to cancel your subscription, please reach out to cyborg@ultrahuman.com.

What’s your refund policy?

We issue refunds in two cases:

1. You faced an allergic reaction to the sensor.
2. You received more than two faulty sensors consecutively and want to opt for a refund instead of a sensor replacement.

I think my sensor may be faulty. What should I do?

If you suspect your sensor may be faulty, you can report this to our support team, who can check if it is indeed the case. Sometimes, sensors may face calibration issues which can be fixed easily without replacing the sensor.

Once our support team confirms that the sensor is faulty, please do not throw away the faulty sensor. We’ll issue a replacement immediately and arrange a return pick-up for your faulty sensor.

When will I receive my next order?

Your order will be processed as soon as we receive a payment confirmation from your account. Since this is a monthly recurring subscription, we should be able to ship you the order every 30 days. Delivery timelines are usually anywhere between 1-2 days.