“Non-Personal Information” refers to any non-personal information collected from users pursuant to their use of the Services, including but not limited to the browser name, the type of computer and technical information about users, means of connection to the Services such as the operating system, the internet service providers utilized and other similar information.
“Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains to including, but not limited to when users register, conclude a transaction, respond to a survey, fill out a form, and anything else in connection with the Services.
Sensitive Personal Data or Information (“SPDI”) includes information relating to the following:
- financial information such as bank account or credit card or debit card or other payment instrument details;
- physical, physiological and mental health conditions;
- sexual orientation;
- medical records and history;
- Biometric information;
- any detail relating to the above sub-clauses or any other sensitive personal data or information as provided to us for providing the Services; and
- any of the information received under above sub-clauses by us under lawful contract or otherwise.
“Third-Party” refers to any person or entity other than you or us.
INFORMATION THAT WE COLLECT:
For the purpose of creation of a user account (“User Account”) to use the Services, users may be required to disclose certain Personal Information including but not limited to name, e-mails, gender, date of birth, place of residence, shipment address, personal contact details and certain personal information about user’s health and wellbeing such as but not limited to age group, personal lifestyle or any related information.
You may also register for a User Account using your existing Apple or Google account, social media account (such as Facebook and Instagram, as applicable), and log-in credentials (your “Third-Party Site Accounts”). As part of the functionality of the Services, you may link your User Account with Third Party Site Accounts, by either: (i) providing your Third Party Site Account login information to us through the Services; or (ii) allowing us to access your Third Party Site Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Site Account. In the event you are registering for a User Account using your Third Party Site Account, you represent that you are entitled to disclose your Third-Party Site Account login information to us and/or grant us access to your Third-Party Site Account (including, but not limited to, for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Site Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by the applicable Third-Party Site Account service provider.
We may also collect certain Personal Information that our users provide such as inter alia e-mail addresses of users who communicate with us via e-mails and their locations including the IP addresses.
If you access the features of the Site, we may still gather and store certain Non-Personal Information about your visit. This information does not identify you personally and cannot be linked back to you unless you decide to identify yourself. We may collect the following Non-personal Information: the type of browser and operating system used to access our Site, the date and time you accessed our Site and if you were linked to our Site from another website, the address of that website, as well as additional information related to your visit may be collected.
If users choose to have the Site integrate with any Apple Health or Google Fit or any third-party app that integrates with Apple Health or Google Fit, the Site will have access only to the health data types such as heart rate, workouts, sleep, step-counts, etc, that users opt-in for us to access and store in our Site and servers. The data read from such integration will be used solely for measuring and improving the efficacy of your experience of our Services including to present improved metrics in respect of glucose readings within the Site. The data synced from Apple Health or Google Fit or any third-party app that integrates with Apple Health or Google Fit is not collected, used or disclosed to any third-party for the purpose of marketing and advertising.
The type of Information collected from a user may vary based on the interaction with the Site and preferred use of the Services.
PURPOSE OF COLLECTION:
We collect and use the Information to deliver the Services, to identify and troubleshoot problems with the Services, and to improve the Services.
We make all efforts to ensure that we collect only such Information that we believe to be relevant in order to support and facilitate provision of Services, including but not limited to:
- Process and respond to the users queries;
- Understand the user requirements;
- Diagnose technical glitches;
- Provide users with customer support;
- Allow users to access or participate in interactive features offered through the Services and send them related information, including confirmations and reminders;
- In any other way that the Company specifies at the time of seeking information from the users;
- For processing of statistics for advertising, affiliate marketing, analytics;
- We may periodically send emails (including marketing emails) about upgrades to our existing products and services, our other similar products and services, special offers or other information which we reasonably believe you may find relevant and interesting using the email address which you have provided. You may choose to opt out of receiving promotional emails via the “Unsubscribe” link in every such promotional email communication. Once you unsubscribe, we will no longer send you promotional/marketing emails however you will continue to receive servicing and transactional emails;
- To investigate fraud or abuse;
- For any other purpose with the user’s prior consent.
PRINCIPLES OF PROCESSING:
We will not process Information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by you or collect any Information that is not needed for the mentioned purposes. For any new purpose, we will ask your separate explicit consent. To the extent necessary for those purposes, we take all reasonable steps to ensure that Information is reliable for its intended use, accurate, complete, and current. We also undertake to collect only such Information that is strictly needed for the mentioned purposes.
We may disclose Information when we respond to valid legal processes. In the event we are required to respond to subpoenas, court orders or other legal process, your Information may be disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you. We may also disclose Information when reasonably necessary to preserve our legal rights.
We share Information with companies that provide Services on our behalf, such as website hosting, data storage, software services, email services, marketing, fulfilling customer orders, providing payment related services including payment aggregation, data analytics, data mining, providing customer services, and conducting surveys, as permitted by applicable law. These companies may be located within or outside India, but in any case, are obligated to protect your data. We may also share Information with employees, data processors, consultants, business partners and technology partners on a need to know basis. Such entities would be contractually obligated to maintain confidentiality in relation to your Information.
We may disclose or transfer some of your Information to Company group entities, affiliates, associates, subsidiary, holding company of the Company, associates and subsidiary of holding company of the Company including foreign entities, and in particular group companies and affiliates who are involved in the provision of Services, to the extent permitted by applicable law.
In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, asset sale, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal information to the relevant third party with the same rights of access and use.
Anonymized, aggregated data may be shared with advertisers, research firms and other partners.
Any Personal Information or SPDI you share in any online community area or online discussion is by design open to other users of the Services. You should think carefully before posting any Personal Information or SPDI in any public forum. What you post can be seen, disclosed to, or collected by Third-Parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. If you mistakenly post Personal Information or SPDI in our community areas and would like it removed, you can send us an email as listed below to request that we remove it.
HOW WE PROTECT INFORMATION:
We maintain appropriate administrative, technical, and physical safeguards to protect your Information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use and other unlawful forms of processing. For when we collect debit card, credit card or other sensitive payment details, we will ensure compliance with the payment card industry standard (PCI standard) and also use SSL secured communication channels, encryption, passwords and physical security measures in order to protect the financial information of users.
ACCESS TO THIRD-PARTY:
However, we may use certain standard advertising tools on our marketing sites which, provided you have allowed it in your cookie preferences, sends Information to the tool providers, such as Google. You can use the privacy setting and cookie preferences to opt-out of the use of these advertising tools. We may also offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential service and transactional emails.
We may engage Third-Party processors to perform particular operations with your Information for us. Such Third-Party processors are companies that help us operate the Services, support our communication with you or perform other Services-related activities. They may process certain Information on our behalf to accomplish the goals related to the Service functions and associated activities. Third-Party processors act only in accordance with our instructions and process only such amount of Information as we instruct them to process. We remain fully liable for any acts or omissions of our Third-Party processors and undertake to execute formal data processing agreements with them to the extent required by applicable law.
We will only retain your Information for as long as necessary to fulfil the purposes described above. We may also retain your Information, if necessary, for our legitimate business interests, such as fraud prevention or to maintain the security of our users. If you have elected to receive marketing communications from us, we will retain Information about your marketing preferences for a reasonable period of time, which will be calculated based on the date you last expressed interest in our content, products, or Services.
We will take reasonable steps to accurately record the Information that you provide to us including any subsequent updates. You can review, update and amend the Information that we maintain about you, and you may request we delete Information about you that is inaccurate, incomplete or irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirement.
We follow our users’ instructions about Information we hold for that user. You may access your Information collected by us, request reasons for collection, correct your Information, request deletion of your Information, request restricted processing of your Information, the category of entities with whom we have shared it and the reason for any disclosure, request a portable copy of the Information you have provided, object to processing of your Information, such as for direct marketing, and where we obtain your consent, you may withdraw such consent at any time.
You also have the right to file a complaint with the supervisory authority in the EEA and in the UK you can file a complaint with the Information Commissioner’s Office. If you are an EEA or a UK resident, you may also write to our Data Protection Officer at the below address:Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
0330 223 2246
Further, please find below the details of our EEA and UK representative.
EEA UK Ametros Ltd
Unit 3D, North Point House
North Point Business Park
New Mallow Road
Ametros Group Ltd
Lakeside Offices, Thorn Business Park
Rotherwas Industrial Estate
England, HR2 6JT
0330 223 2246
If you are a California resident, you may also request Information that we may have collected about you in the previous twelve months, the reason we collected it, the category of entities with whom we have shared it and the reason for any disclosure, by writing to us. You can exercise these rights by raising a request to us at email@example.com.
You agree that Information collected may be stored and processed in any country where we rent servers, or where we or our affiliates, subsidiaries or agents maintain facilities, and by accessing, registering for, or using the Services, you consent to any such transfer of Information. We generally store Information closest to the users where they are located through our authorized Third-Party data centers. We may transfer your Information to Third-Parties acting on our behalf, for the purposes of storage.
The Services are not intended for users under the age of 18 years (“Permissible Age”). We will not be responsible for any consequence that arises as a result of misuse of any kind of our Services that may occur by virtue of any person including a minor accessing and using the Services. By using the Services, you warrant that you are of the Permissible Age and thus eligible to access, register for, and use the Services. We reserve the right to refuse to provide you with access to the Services if it is discovered that you are under the Permissible Age. You acknowledge that Company does not have the responsibility to ensure that you conform to the aforesaid eligibility criteria. It shall be your sole responsibility to ensure that you meet the required qualification.
We shall take complete measures to safeguard you and our Services from unauthorized access, alteration, disclosure, or destruction of Information we hold, including:
- Use of encryption to keep your Information private while in transit;
- Timely review of our Information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems;
ASSIGNMENT AND TRANSFER:
LAW AND PROTECTION:
MODIFICATIONS TO THIS POLICY:
Ultrahuman Healthcare Private Limited is located at 1st Floor, Gopalakrishna Complex #45/3, Residency Road Bangalore 560025, Karnataka, India.